File Your Insurance Claim Easily and Get Paid Quickly
Filing a claim shouldn't be complicated. Whether you're preparing for a claim or need same-day approval, we've got you covered
98%
Approval Rate
Instant Payouts
Same-Day Payouts
Filing a Claim Has Never Been Easier
Follow these simple steps to submit your claim and get the help you need.
Submit Your Claim
Start your claim by submitting it online or contacting us by phone. Provide the basic details about the incident and your policy.
Provide Necessary Documentation
Upload or submit essential documents like your claim form, proof of identity, and incident reports. These help us validate your claim quickly.
Claim Review
Our claims team will review your submission and reach out if any additional information is needed. Stay updated throughout the process.
Approval and Payment
Once your claim is approved, we'll process your payment. For eligible claims, you can even receive same-day payment.
Get Your Claim Processed Based on Your Claim Amount
Whether your claim is under or above GHC 7,500, we ensure a smooth process with quick updates.
Start Your Claim NowSame Day Claims
If your claim is below GHC 7,500, you qualify for same-day approval. Submit all required documentation early, and you'll receive payment by the end of the day.
Non-Same Day Claims
For claims above GHC 7,500, we may need more time to review the details. Even though these claims take a bit longer to process, we still aim to process them as swiftly as possible.
Make sure you have everything ready to ensure fast processing.
Before you begin filing your claim, follow these steps to avoid delays and ensure a quicker approval process
Review Your Policy
Ensure that the incident you're claiming for is covered under your insurance policy. Understanding the terms and conditions helps you avoid potential surprises.
Gather Necessary Documents
Collect all essential paperwork like your insurance policy, proof of identity, incident reports, and any other relevant documents. Having these ready will speed up the claim process.
Check Your Claim Eligibility
Determine whether your claim qualifies for same-day processing (claims below GHC 7,500) or requires extra review (claims above GHC 7,500).
Take Photos or Gather Evidence
If your claim involves damage or loss, take clear photos or gather other evidence to support your claim.
Know Your Vehicle Registration Number
Make sure you have your insurance policy number on hand when filing. It’s a crucial part of the process.
What to Expect When You File a Claim
Filing a claim can seem overwhelming, but we've simplified the process to make it quick and straightforward. Here's what you can expect:
Quick Acknowledgement
As soon as you submit your claim, you'll receive an immediate confirmation via email letting you know we've received your claim.
Document Review
Our team will review the documents and evidence you've provided to ensure everything is in order. If anything is missing, we'll reach out to you to get the necessary information.
Claim Assessment
Your claim will be assessed based on the type of claim, its value, and the coverage in your policy. Claims under GHC 7,500 may qualify for same-day processing, while higher claims may take a bit longer.
Regular Updates
You'll receive regular updates about the status of your claim, so you're always informed about where things stand. You can also track your claim's progress through our online portal.
Approval & Payment
Once your claim is approved, we'll notify you, and for eligible claims, payment can be processed on the same day. Larger claims may require additional review, but rest assured, we're working to get you compensated as quickly as possible.
Customer Support
If you have any questions or concerns at any stage of the process, our support team is always available to assist you and provide guidance.
Important Information for Filing
or Tracking a Claim
Before you file or track your claim, here are key things you need to know to make the process smooth and hassle-free.
Your Insurance Policy Number
This is essential for both filing and tracking a claim. To help you track your policy number quickly, we've made it easy to identify your reference on each statement.
Incident Details
When filing, you'll need to provide details of the incident, including time, location, and brief description. The more accurate these details, the faster we can process your claim.
Supporting Documents
Have all the necessary paperwork ready, such as proof of identity, incident reports, and relevant receipts.
Eligibility for Same-Day Claims
Claims below GHC 7,500 may be eligible for same-day payout, so if your claim falls within this limit and you have all your documents ready, you could receive payment within 24 hours.
How to Track Your Claim
After filing, you can track your claim’s progress through our online portal. Simply log in using your policy number and claim reference, and you’ll be able to see real-time updates on your claim’s status.
Contact Information
Make sure we have your most up-to-date contact information. This ensures you receive timely updates via email or SMS about the status of your claim.
Customer Support
If you encounter any issues while filing or tracking your claim, our support team is here to help. You can reach us via phone, email, or live chat for quick assistance.
Ready to File or Track Your Claim?
Stay informed every step of the way! Whether you're filing a new
claim or checking
the status of an existing one,
we've made the process simple and transparent.
Track Your Claim
Keep up with real-time updates on your claims progress. Just enter your policy number to see where your claim stands.
Track Your Claim
File A Claim
Start your claim now with our quick and easy submission process. Have your policy number and documents ready, and get started in just minutes!
File A Claim